During the Covid 19 crisis a great many Government Departments are under pressure. HMRC help lines are under significant pressure due to staff shortages and increased demand. Telephone lines are now only open between 8am -4pm,Monday to Friday. Using On line services now, will reduce pressure on the system.
As a practise we have encouraged our clients to register for Personal Tax accounts and there is no better time than now for this to be done if you have not already done so.
To register log onto ww.gov.uk/personal-tax-account. You will need to prove your identity to create an account. It takes approx. 10 mins via the Government Gateway or 15 minutes via Gov.uk.verify. You need your password and national insurance number.